Browsing: service

Nearly two years ago, Motional was at an autonomous vehicle crossroads.  The company, born from a $4 billion joint venture…

Scaling customer care without sacrificing quality is one of a care teams’ biggest challenges. Today’s customers expect fast, thoughtful support…

Microsoft regularly releases major updates to its Windows operating systems. Formerly, those updates were pushed through comprehensive service packs, but…

Waymo suspended its robotaxi service in San Francisco on Saturday evening after a massive blackout appeared to leave many of…

Customers don’t think in channels. They think in experiences. Whether they reach out by DM, SMS or phone, they expect…

I take pride in being a gym rat, but when I’m deep into a consistent training routine, convenience often wins…

Despite changing its name and using decidedly bird-free branding, X is trying to hold on to its original Twitter trademarks,…

We are discontinuing the dark web report, which was meant to scan the dark web for your personal information. It…

This is Lowpass by Janko Roettgers, a newsletter on the ever-evolving intersection of tech and entertainment, syndicated just for The…

Uber is bringing robotaxis to Dallas — though don’t expect them to ferry you around completely autonomously just yet. The…